Fix internet connection issues on Android devices

If you tin can't access the Internet on your Android device, either through an app or a website, try these troubleshooting steps.

Signs of a bad connection

  • Downloads don't start, time out, or remain at 0%.
  • Google Play is stuck on "Loading..."
  • Yous can't load web pages in a browser.

General troubleshooting tips for Android devices

  1. Restart your device. It might audio uncomplicated, merely sometimes that's all it takes to fix a bad connectedness.
  2. If restarting doesn't work, switch between Wi-Fi and mobile information:
    • Open yourSettings app and tap Network & netor Connections . Depending on your device, these options may be different.
    • Plow Wi-Fi off and mobile data on, and cheque if at that place'south a departure.
    • If not, plough mobile data off and Wi-Fi on and bank check over again.
  3. Try the troubleshooting steps below.

Set mobile data problems

Check that mobile information is turned on and yous take a information connection

  1. Open your Settings app and tap Network & internetor Connections and then 1000obile data or Cellular data.
    • On some devices, y'all may need to select Data usagebefore you find this.
  2. Plow Mobile data or Cellular data on. If it'southward already on, turn it off and on again.
  3. Cheque that there is a data indicator, like 2G, 3G, 4G, or H, next to the signal strength confined at the top of the screen .
  4. Sometimes this won't display if you accept an active Wi-Fi connection. If this is the case, plow Wi-Fi off and check once again.

If you don't become a point information indicator, you may exist in an surface area without coverage. If you lot can, move to a different surface area, or go exterior, and check your indicate again.

Tip: If this happens a lot, contact your mobile service provider.

Turn airplane way on and off

  1. Open up your Settings app  and tap Network & internetor Connections and then Airplane Mode. Depending on your device, these options may be different.
  2. Plough Airplane mode on.
  3. Wait for 10 seconds.
  4. Turn Airplane mode off.
  5. Bank check if the connection problems have been solved.

If y'all still have issues after y'all complete these steps, contact your mobile service provider.

Fix Wi-Fi problems

Bank check that Wi-Fi is turned on and you're connected

Restart your wireless router

If y'all are connecting to Wi-Fi at home, check your router'southward manual for instructions on how to reset it. Often y'all can:

  1. Unplug the router from the electrical outlet and brand sure the lights on the router become out.
  2. Look 30 seconds.
  3. Plug the router dorsum in and wait 30 seconds for all the lights to come back on.

If you still have connectivity issues afterward yous consummate these steps, contact your internet service provider or the host of the Wi-Fi network.

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